Autolox LTD – Terms and Conditions of Service
and 12-Month Warranty

Website: autolox.co.uk
Company: Autolox LTD
Effective Date: 01/03/2020
Last Updated: 26/03/2026 (standard warranty period upgraded from 90 days to 12 months)

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1. About Us

Autolox LTD (“we”, “us”, “our”) provides specialist mobile auto locksmith services, including:

• Vehicle entry
• Lost or broken key assistance
• Spare and replacement keys
• Remote fobs and transponders
• Key programming and coding
• Immobiliser-related module programming
• Steering column lock (SCL) repairs and bypass solutions
• Ignition repairs and replacements
• Lock repair and replacement
• Diagnostic and electronic vehicle security services

These Terms apply to all services provided to both private and commercial customers unless agreed otherwise in writing.

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2. Definitions

• Customer / you – The person or organisation requesting our services
• Vehicle – The vehicle we are working on
• Services – Any labour, diagnostics, programming, entry, or locksmith work
• Parts – Keys, remotes, locks, modules, and components supplied by us

Call-out – Attendance at a location to carry out work

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3. Acceptance of Terms

By booking, requesting, or allowing work to be carried out, you agree to these Terms and Conditions.

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4. Proof of Ownership & Authority

We will not carry out any work without sufficient proof that you are authorised.

We may require:

• V5C logbook
• Photo ID
• Proof of address
• Employer or lease authorisation

We reserve the right to refuse service if this is not provided.

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5. Bookings, Estimates & Pricing

• All prices given prior to attendance are estimates, not fixed quotes
• Final cost may change based on vehicle condition or complexity
• Additional charges may apply for:
  • extra labour
  • specialist parts
  • unforeseen faults

A call-out or diagnostic fee may still apply even if the job cannot be completed

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6. Emergency Work & Cancellation Rights

Where you request urgent or same-day service:

• Work may begin immediately
• Your statutory cancellation rights may not apply

If work begins within a cancellation period, you agree to pay for work completed

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7. Mobile Service Policy

Autolox LTD is a mobile-only service.

• We do not operate from a public workshop
• Our registered address is administrative only

Warranty & Follow-Ups

• All inspections are by appointment
• You may be required to meet at a suitable location

Call-Out Fees

• May apply for return visits
• Refundable only if fault is proven to be ours

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8. Customer Responsibilities

You must:

• Provide accurate vehicle information
• Disclose previous repairs or faults
• Ensure safe access to the vehicle

Failure to disclose relevant issues may affect liability and warranty.

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9. Diagnosis & Technical Limitations

Some faults cannot be identified until work begins.

We do not guarantee:

• First-time fixes on all vehicles
• Compatibility with all systems
• Successful programming where underlying faults exist

9.1 Steering Column Lock & Immobiliser Work

SCL bypasses, emulators, and immobiliser programming services are:

• Specialist electronic solutions
• Not mechanical restoration of original systems

These may:

• Alter factory security
• Affect insurance or resale

9.2 MOT Guidance

Under the current DVSA MOT guidelines  Section 7.1.1 ( last checked 01/01/2026) –

The manual for Class 3, 4, 5, and 7 vehicles states:

“It’s acceptable for a steering lock to be missing or not working as long as the vehicle has an engine immobiliser, or a permanently installed immobilisation device which acts on either the steering, brakes or the transmission.”

This is subject to interpretation and change.

9.3 Insurance Responsibility

You are solely responsible for notifying your insurer of any modification.

Autolox LTD accepts no liability for:

• invalidated policies
• refused claims
• premium increases

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10. Parts & Supply

10.1 Parts Provided by Us

• May be OEM, aftermarket, or reconditioned
• Subject to availability and compatibility

10.2 Customer-Supplied Parts

If you supply your own parts:

• No warranty is provided
• Labour is still fully chargeable
• We are not liable for failure

Electronic Risk

Customer-supplied parts may:

• fail
• corrupt systems
• Corrupt and/or damage electronic modules

Autolox LTD accepts no liability for resulting damage or recovery costs.

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11. Completion of Work

Work is complete when:

• the requested function is restored, or
• we advise further faults prevent full completion

You should test all functions before we leave.

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12. Payment Terms

• Payment is due immediately upon completion
• We may require payment in advance or a deposit

We reserve the right to:

• withhold keys or access until paid
• recover costs for non-payment

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13. Cancellations & Wasted Call-Outs

Charges may apply if:

• you cancel late
• you are unavailable
• the vehicle is inaccessible
• incorrect information was given
• you decline work after attendance

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14. Consumer Rights

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

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15. 12-Month Warranty

15.1 Warranty Period

We provide a 12-month warranty on:

• Parts supplied by Autolox LTD
• Associated workmanship

15.2 What is Covered

• Manufacturing defects
• Workmanship faults
• Programming failures caused by our work

15.3 Warranty Service Conditions

• Appointment only
• May require travel to a meeting location
• Call-out fees may apply
• Fees refunded if fault is ours

15.4 SCL & Immobiliser Work

Warranty applies only to:

• Our parts
• Our workmanship

It does NOT cover:

• insurance decisions
• MOT outcomes
• manufacturer acceptance

15.5 Exclusions

Not covered:

• wear and tear
• misuse or damage
• water or impact damage
• vehicle electrical faults
• battery issues
• third-party interference
• pre-existing faults

15.6 Void Conditions

Warranty is void if:

• tampered with
• modified by others
• incorrect installation by third party

15.7 Claims Process

You must:

• contact within 12 months
• provide invoice
• allow inspection

Non-covered faults may be chargeable.

15.8 Legal Rights

This warranty is in addition to your statutory rights.

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16. Refunds & Remedies

We may:

• repair
• replace
• reprogram
• refund (if necessary)

We choose the appropriate remedy.

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17. Liability

We are not liable for:

• loss of earnings
• vehicle downtime
• indirect losses

Liability is limited to the amount paid for the service.

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18. Force Majeure

We are not responsible for delays caused by:

• weather
• traffic
• system failures
• supply issues

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19. Data & Security

We may retain:

• job records
• vehicle data
• diagnostic information

For operational and legal purposes.

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20. Privacy

We process data in line with UK GDPR for:

• service delivery
• payment
• fraud prevention
• warranty handling

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21. Complaints

Contact us with your invoice details.
We will respond within a reasonable timeframe.

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22. Changes to Terms

We may update these terms at any time.

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23. Governing Law

These Terms are governed by the laws of England and Wales.

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24. Contact

Autolox LTD
Unit G, Hove Technology Centre, St. Josephs Close, Hove, England, BN3 7ES
01732 758302
autoloxltd@gmail.com
Company number 12449927